A Safe Clean and Livable City

Sub-Theme: Franklin will enhance the value and character of our community through progressive and responsive development and neighborhood services.

Having a safe, clean, and livable city is a primary requisite for our citizens and they are supportive of the means necessary to assure the idyllic yet progressive character of Franklin. Residents want to live healthier, sustainable lives and will support services that deliver high standards. Franklin takes pride in the professionalism and quality of our police, fire, and emergency response teams. We understand the importance of code enforcement as a means of precluding declining and unsafe neighborhoods and business districts. The City recognizes its role as a steward of the environment as we deliver essential services while preserving the natural beauty of the community.

There are two goals contained within this sub-theme:

Goal: Franklin will increase the percentage of residents who rate their neighborhoods as either good or excellent in an annual, biannual, or other specified periodic citizen survey

Franklin of today has become one of the most desirable places to live in the mid-South because of many factors, but its carefully designed and maintained neighborhoods are one biggest. Ensuring that citizens feel at home in their neighborhoods is of vital importance to the City.

The 2016 Franklin Citizens Survey asked residents to rate how their neighborhood was a place to live. The results were extremely encouraging. 93% of survey respondents rated Franklin neighborhoods as either excellent (55%) or good (38%) as a place to live. This rating exceeded hopes that at least 4 out of every 5 respondents would rate their neighborhoods as either excellent/good as a place to live. This was enhanced in 2019, when the percentage of survey respondents who rated Franklin neighborhoods as excellent/good increased to 94%. 

Baseline: At least 80% of survey respondents rating Franklin neighborhoods as either excellent or good places to live. (Source: Franklin Forward & 2016 & 2019 National Citizens Survey data for Franklin)

Goal: Franklin will reduce the number of cases and days it takes to resolve identified property maintenance violations.

The Building and Neighborhood Services Department supports the safety and quality of life for the residents and visitors of the City of Franklin. The department has multiple responsibilities including: plan review of construction documents, issuing permits (building, sign, driveway, and tree removal), construction inspections, property maintenance violation enforcement, and enforcement of other standards and regulations found in the Franklin Municipal Code and Zoning Ordinance. There are four divisions within this department: 1) Building Codes Review and Inspections, 2) Development Services and Permitting, 3) Zoning Administration and Inspections and 4) Neighborhood Resources and Housing.

Property maintenance codes are intended to secure public safety, health and general welfare of the community. The City of Franklin has adopted and enforces the International Property Maintenance Code, which governs minimum conditions and responsibilities for maintenance of structures, equipment and exterior property. The Code provides standards for areas such as sanitation, structural stability, plumbing, mechanical, and electrical systems, as well as general fire safety.

The City of Franklin understands that the key to successful enforcement of the codes and continued quality of life within the community is the prompt addressing of complaints and violations when they come in.

Baseline: The number of cases reported for property maintenance violations in 2012 was 179 (Neighborhood Resources & Property Maintenance).
Baseline: The current number of days to respond and resolve citizen requests regarding property maintenance for service in 2012 was 21 (Neighborhood Resources & Property Maintenance).